iation of Banks in Malaysia (ABM) and Association of Islamic Banking and
Financial Institutions Malaysia (AIBIM) today call for customers to ensure that their
web browsers and mobile devices are running on the latest version to defend against
cyber vulnerabilities and stay safe from scams.
By updating their web browsers and mobile devices to the latest versions, customers
will receive the latest security patches, strengthening protection against cyber threats
and malware.
The banking industry urges all customers to update to the latest web browser
versions and mobile operating systems (OS). Devices running on older or
unsupported versions are more exposed to threats and may no longer receive
important security updates from developers such as Apple, Google and Mozilla.
In efforts to mitigate malware risks, banks may introduce additional verification
measures, reduce transaction limits or impose other forms of restriction for
customers using unsupported versions. Banks may also proactively block
transactions originating from these versions, to protect customers. This added layer
of protection helps enhance security for customers, ultimately safeguarding their
funds and ensuring their financial peace of mind.
To update to the latest versions, customers are advised to follow these simple steps:
On web browsers
- Open the web browser and navigate to ‘Settings’ or ‘Help’
- Check for available updates. If found, download or install the latest version
- Restart the web browser to complete the installation
On mobile devices - Open the Settings app and navigate to System or Software Update (for
Android) or General (for iOS) - Check for available updates. If found, download or install the latest version
- Follow the on-screen instructions to complete the installation
The steps could differ depending on the manufacturer’s settings.
To protect themselves, banks urge customers to only download apps from official
mobile app stores. Customers with vintage or obsolete devices are encouraged to
update to a newer model, in order to receive regular security patches.
Current mobile operating systems supported by Google and Apple respectively are
for Android versions 13 and above, and iOS versions 18 and above. To find out the
latest supported OS, customers may visit endoflife.date/android and
endoflife.date/ios.
For web browsers, the following versions and below are considered insecure by the
browsers’ developers – Google Chrome Version 140, Firefox Version 141 and Safari
Version 18.5. Customers may visit browser-update.org to keep updated on the latest
browser versions.
The banking industry remains committed to a safer and more secure banking. During
the transition, customers will be provided with guidance outlining browser and mobile
OS requirements and timelines. In addition, some banks, working with selected
device partners, will offer discounted prices or bundled packages for eligible
customers upgrading their mobile devices.
For assistance, customers can contact their banks via branches, call centres, or
official social channels. For full details on each bank’s specific browser and mobile
OS version requirements, customers are encouraged to reach out to their banks
directly.
Customers who suspect they have fallen victim to scams are urged to activate ‘Kill
Switch’ immediately to halt any or further losses. They are also encouraged to
contact the National Scam Response Centre (NSRC) at 997 or their respective
banks’ 24/7 fraud hotlines for assistance.