MCIS Insurance Berhad (“MCIS Life”) continues to enhance its agency force with a focus on innovation, strategic growth and fostering a dynamic, collaborative environment within its ecosystem.
According to Ahmad Zubir Aziz, Chief Agency Officer, the rapidly evolving insurance landscape presents new opportunities and challenges, and MCIS Life continues to embrace innovation and agility to stay ahead of the competition.
“Our strategy empowers agents with the necessary tools and relevant technologies, enabling them to offer ‘needs based’ personalised solutions that meet the diverse needs of our clients,” said Zubir.
“By building a collaborative culture, we ensure our agents are equipped to deliver exceptional service and contribute to the sustainable growth of the company.”
“What’s more, we are committed to further nurturing our agent ecosystem by providing targeted training and skill development, ensuring they have the expertise needed to serve as trusted advisors.”
He added that MCIS Life is deepening its focus on more affluent market segments while maintaining our commitment to middle-income and underserved communities. “Our agency force plays a key role in ensuring that our customers receive tailored solutions that meet their unique needs, and we are continuously working to expand and strengthen this,” he added.
MCIS Life’s agent recruitment strategy is focused on attracting top talent and cultivate a dynamic and collaborative environment. Through its expansion efforts, particularly in key regions, the company aims to broaden its reach and ensure that life insurance protection is accessible to Malaysians from all walks of life.
Commitment to Innovation
Innovation lies at the heart of MCIS Life’s transformation. Zubir added, “We are embracing digital transformation to enhance both internal operations and the client experience. Technology allows us to remain agile and responsive to the ever-changing needs of our clients.”
By leveraging data analytics, agents are now better equipped to offer more tailored advice, leading to improved customer satisfaction and strengthening the company’s competitive advantage.
The company’s strategic vision extends beyond operational improvements, it focuses on cultivating a culture of collaboration and leadership within the agency force. One of the key initiatives in this effort is the Chairman’s Elite Club (CEC), a programme designed to recognize exceptional agents for their leadership, dedication, and achievements.
“The CEC offers agents valuable networking opportunities, expert mentorship and specialised training designed to ensure their continued success in an evolving marketplace,” said Zubir.
Empowering Agents for Success
“Our agents are the backbone of our company, and we are committed to supporting them with the resources they need to succeed,” he added.
Through structured training and development, MCIS Life is enhancing the capabilities of its agents while nurturing a culture of excellence and collaboration. Additionally, the company has reviewed its financing scheme, making annual adjustments to ensure that agents are appropriately rewarded for their efforts.
With only 54% of Malaysians having life insurance protection, according to the Life Insurance Association of Malaysia (LIAM), there is a significant opportunity for MCIS Life to increase insurance penetration. “We aim to reach new customers and expand our agent force’s capabilities,” Zubir stated.
MCIS Life’s dedication to customer service excellence, backed by a robust agent force and a forward-looking business strategy, positions it well to meet the diverse and evolving needs of Malaysians. As the company embarks on this new chapter of expansion and innovation, it remains steadfast in its commitment to protecting the lives and futures of its customers.